Refund policy

Refund & Return Policy

We want you to be happy with your GoodnightFox purchase. We accept returns of eligible new products within 30 days of purchase, including both defective and non-defective items.

Return Eligibility

Returns are accepted within 30 days of purchase.

To be eligible for a return, your item must be in new condition, unless the item arrived defective, damaged, or incorrect.

How to Start a Return

Please contact us before mailing your return so we can provide return instructions and coordinate the return.

Once your return is approved, we will provide a free downloadable return shipping label that you can print and use to mail the item back to us.

Please do not send items back without first contacting us.

Return Shipping

Eligible returns are accepted by mail.

We provide a free return shipping label for approved returns.

Restocking Fees

We do not charge restocking fees.

Refunds

Once your returned item is received, we will inspect the return and process your refund to your original payment method.

Please allow up to 15 days after we receive your return for your refund to be processed.

Your bank or credit card company may require additional time to post the refund to your account.

Exchanges

We accept exchanges for eligible products within 30 days of purchase.

Please contact us to arrange an exchange. If the requested replacement item is unavailable, we may instead issue a refund.

Defective, Damaged, or Incorrect Items

If your item arrives defective, damaged, or incorrect, please contact us so we can resolve the issue.

Digital Products

Digital products are delivered electronically and are generally not eligible for return once downloaded or accessed. If you experience a problem with a digital purchase, please contact us and we will work with you to resolve the issue.

For return, exchange, or refund assistance, please contact GoodnightFox through the contact information provided on our website.